Refund policy
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn, unused, with all tags attached, and in its original packaging. Additionally, you will need the receipt or another proof of purchase.
To initiate a return, you can contact us at info@nin8.de or use our Returns Portal. Please note that returns must be sent to the following address:
NIN8 – Marvin Martsch
c/o Workbox Berlin Schöneberg
Eresburgstraße 24-29
12103 Berlin
If your return is accepted, you will receive a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.
If you have any questions regarding the return, please feel free to contact us at info@nin8.de.
DAMAGES & ISSUES
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.
EXCEPTIONS / ITEMS NOT ELIGIBLE FOR RETURN
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
EXCHANGE
Returning the received item is the fastest way to obtain the desired item. If the return is accepted, you can purchase the new item in a separate transaction.
EUROPEAN UNION - 14-DAY RIGHT OF WITHDRAWAL
Regardless, you have the right to cancel or return your order within 14 days without providing any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it—unworn, unused, with all tags attached, and in its original packaging. Additionally, you will need the receipt or another proof of purchase.
REFUNDS
We will notify you as soon as we have received and inspected your return, and inform you whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@nin8.de.